If your printer malfunctions and remote fixing is not possible, loaner and advanced replacement programs are available for most printers. These programs typically last for one to three years but can sometimes be extended to five years. In such cases, we highly recommend considering an upgrade. If you have an eXpress badging Extended Support Contract or a Veonics Portal account, call us, and we will handle the warranty issue. If your printer is out of warranty or support, we will work to get it repaired as quickly as possible when you contact us. Please note that if you do not have a loaner option, you may need to plan for a downtime of five to ten business days.