If an ID card printer cannot be restored through remote troubleshooting, the next step depends on the printer manufacturer, warranty, and support coverage. Depending on the program, the process may involve a loaner printer, replacement printer, repair authorization, or another approved service option.
eXpress badging® helps coordinate the support process, warranty verification, shipment, installation assistance, and return requirements when applicable.
For complete details, see How Is a PVC ID Printer Loaner or Replacement Ticket Managed?
