Badge Printer Repairs:

• Please have your printer’s serial number, make, and model ready for printer-related support.
• If our team cannot fix the issue remotely, we will issue an RMA for repair.
• Customers with printer warranties will not be charged for repair parts, labor, or return shipping. They are only responsible for shipping the printer to the manufacturer.
• Customers without a warranty but with an active ESA will receive discounted repair evaluations. Others will pay full price and cover all costs.
• Repair costs are estimated at the time of service.
• Repairs proceed when costs are within the estimated amount and payment is applied.
• If the costs exceed the estimate, we require customer approval before proceeding.
• Customers must pay the evaluation fee and return shipping if they decline repairs. Non-returned printers will be destroyed.
• If repair costs exceed the estimated value, we require customer approval to proceed. If the printer repairs are denied, the printer evaluation charge is due
• When a loaner printer is provided under warranty or extended support terms, we’ll send one and assist with setup remotely while your printer is being repaired.
• Once your printer is returned, we’ll guide you in returning the loaner.

Printer Warranty Guidelines:

• Most PVC badge printers come with a two-year warranty, covering parts, labor, and return shipping.
• Loaner printer service is available during the first year for most printers.
  • No manufacturer loaners are available for SwiftPro printers.
  • IDP Smart warranties include an advanced replacement printer for up to five years.
• Warranty periods begin on the invoice date.
• Many warranties can be extended if they have not expired.
• Printhead warranties typically expire after one year.
• eXpress badging offers ESAs for certain printers, covering parts, labor, and shared shipping.
• Extended warranties purchased during the manufacturer’s warranty begin after the warranty expires.
• If the printer is out of warranty, the extended warranty takes effect upon payment.
• Hardware shipped outside the contiguous U.S. may have alternate warranty provisions from the manufacturer.
• Customers without a warranty or ESA can access limited technical support.

Printer Loaner Option (if applicable):

If the printer is covered by a loaner program per warranty or extended support terms, a loaner printer will be sent per the terms of the agreement while the repair is being performed. Our support team will remotely assist in setting up the loaner printer and will also remotely assist with setting up the repaired printer once it is returned. After set up and testing of the repaired printer eXpress Badging will provide directions for the return of the loaner printer.

• Most PVC badge printers come with a two-year warranty that covers parts, labor and return from factory shipping.

• Most PVC badge printers come with a loaner printer service during the first year.

• All printer warranty periods begin on the invoice date of the printer.

• The printer warranty and loaner can be extended. Please note that factory warranties cannot be extended if they are allowed to expire.

• Printhead warranties are very limited and typically expire after one year.

• eXpress badging offers extended parts and labor warranties (ESA) for certain printer models

  • This ESA is not a manufacturer warranty

  • Cover repair parts, labor, and shared shipping.

  • If this warranty is purchased while the printer is covered under a manufacturer warranty, it will go into effect the day after the manufacturer warranty expires.

  • If the printer is off of manufacturer warranty, the eXpress badging warranty will go into effect upon receipt of payment for the extended warranty.

• Hardware shipped outside of the 48 contiguous United States may have alternate warranty provisions as set forth by the manufacturer. Please consult the manufacturer’s documentation enclosed with your shipment.

• Very limited technical support will be provided to customers, not under a warranty or Extended Support Agreement (ESA). For further assistance, the purchase of an ESA will be required before any further support can be provided. For extended term customers, a purchase order must be issued or for prepaid customers, a credit card must be provided before support will continue.

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