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Customer Stories & Reviews
Last Update: August, 16, 2010
Projects & Customer Comments
Badging System Integration with HRIS Data:
Game Change: Here is a great badging story to share. eXpress badging was notified that a new hospital facility was coming online for one of our key customers and they required an additional enrollment badging station. The simple solution: add another badging station and be done with it. However, there was a team of champions that saw an opportunity for improvement in their organization’s work flow and security if changes were made. It made sense to evaluate new badging software that was more data friendly and easier to use. As a result, a major hospital-wide badging system upgrade was approved to include new badge printers pending trial testing of the software.
Back Ground: Their legacy badging software was installed over 15 years ago and has grown to manage two hospitals and several related affiliate locations: 10,000 plus active badges using forty plus badge templates. The short version of their legacy issuance process involved file folder handling and manual entry of all badge data. Their legacy data management and user rights were not as secure as they preferred and a migration to a centralized SQL backend was very important to include some creative code that extracts data from their HRIS.
Due Diligence: After an extensive beta test, eXpress badging was giving the green light to build the new badging system. We began with a review of their existing work flow. We then identified key areas where we could increase work flow efficiency. This included a review of all 40 plus badge templates, multiple remote databases and photo sharing functionality. The end result was a 4 badge template system that is used by all facilities. A key feature was the development of a centralized hospital managed SQL credential database that also securely stores all related data, their photos and is automatically populated from their HRIS data. This SQL database not only powers the badging backend, but is used as a central data source for key data and employee photo views in several other disparate hospital-wide solutions. This required the complete dedication of our customer’s high powered database administrator, along with eXpress badging’s lead technician.
New Work Flow: New hires are now entered into the badging system using only three secondary fields and their photo is captured. Every morning each badge manager selects a “Print Badge” profile that displays all employee badges that need to be printed. A simple batch print option queues up all records for printing, regardless of various design options. Using advanced data logic within the badge template, graphics and data elements are turned on and off based on stated values from HRIS data. Each record drops out of the “print badge” profile automatically once printed. The new badge templates were configured to look exactly like all legacy badge designs which required a keen attention to detail to proof and approve. All HRIS primary data fields are locked and cannot be edited. Only secondary fields like “preferred name” and a “badge override” option that is used to manage three exceptions can be edited.
Return On Investment: The hospital’s new high definition badge printers are configured with duplex lamination extending the life of their bar coded badges by years. As a result of this data integration upgrade, the HR department has seen improvements in customer service, work flow efficiency and data security.
New Badge System for Municipality Beach Patrol: The old badging system was limping along while the budget system took course. After "Beach Patrol's" evaluation of several vendors' submissions, eXpress badging was selected to upgrade their legacy badging system (software, printer and camera). After an eXpress badging on-site inspection, new procedures were put in place at "Beach Patrol" headquarters so the newly installed system would be more secure and efficient upon implementation. The old process required five different colors of card stock to manage each different badge designation. With their new high-definition duplex printer that is now accessible within arm's reach of the issuing officer, they are producing higher quality badges that are more discernable using standard white PVC card stock.
The new badging software was designed to easily manage the issuance of "Beach Patrol's" 5 badge designs by the operator following a registration tutorial and user prompts for data entry, photo capture and badge printing. This was accomplished with the assistance of eXpress badging's on-site installation and training services, and not to mention the powerful badging software. The added bonus of being on-site, our technician was able to cleanup (merge & purge) their old MS Access badge data and photos, and they did not lose any active records. Great job to Austin for accomplishing this tedious data conversion task! Another simplified customer solution for a complex credential issuance environment by eXpress badging. And thank you team "Beach Patrol" for your business..you know who you are!
Oil for Life - An Auto Dealership Loyalty Card Program customer stated: "A testimonial of your product and services could not be more appropriate. As you know, I have been using your badging system for fourteen months now, and while there were some stressful moments in the beginning, I could not be more pleased with the performance and features of the program. I became heavily involved with your support team when we were installing a similar program for our sister operation. You were able to remotely make some changes to my system's setup procedures that now we have everything working so very smoothly in just one database. I could not be more pleased, guys. I probably have not thanked you enough, but would like to go on record by doing so now. Kudos!"
An eXpress badging customer that needed conference badges the next day recently stated "They were WONDERFUL!!! Your customer service is truly remarkable. I will highly recommend using your service the next time around. Have a great day!!!"
eXpress badging recently completed the batch task of issuing 16,000 student ID cards for an online university customer. "By all accounts, the student ID launch has been a huge success! Our students have had overwhelmingly positive things to say about the look and quality of the ID cards. Thank you for your infinite patience throughout the process as we wrangled back and forth with last-minute corrections, edits and suggestions."
When one of eXpress badging's healthcare customers needed to order more of their custom printed photo ID badge media, they saved over $6,000 compared to a previous supplier.
When the new Sheriff came to town, eXpress badging aided in the design and implementation of the new identification credential wallet sets for all sworn deputies.
Meeting a demanding credential issuance deadline, an eXpress badging major sports franchise customer issued their 2009-2010 season credentials and lanyards in record time.
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